How should you handle angry comments on your blog? How can you recognize the various types of undesirable commenters named in the title? This panel discussion from Northern Voice 2009 has the answers. There are some new insights into the mind of the commenter and suggestions on how to respond (or not respond) from people who have been there. Rebecca Bollwitt and David Eaves lead the way.
Listen to the audio here. (Right-click to download)
[Update: Some technical info on the recording/editing process is here.]